LOWAN MP, Emma Kealy, is urging the public to be aware of new bans on telemarketing and doorknocking under the Victorian Energy Upgrades program.

From May this year, unsolicited telemarketing calls related to the program – which provides state government incentives for households that install certain energy-efficient products and services – became prohibited unless prior consent had been given.

Now, a ban on doorknocking has also taken effect.

Ms Kealy said the bans were necessary protections for residents, particularly elderly residents who might not be able to advocate effectively for themselves when facing high-pressure sales tactics.

“These bans are a crucial step in safeguarding our community’s privacy and ensuring that our residents are not subjected to intrusive and unwanted marketing practices,” she said.

Telemarketing calls will still be allowed for other purposes, including notifying consumers of a product recall or fault, or booking an appointment for an upgrade.

Ms Kealy encouraged people to be vigilant.

“It’s been disappointing that Labor has failed to effectively implement the ban on telemarketers, meaning some people are still being illegally contacted,” she said.

“If you receive an unsolicited phone call or visit, please make a report to the Essential Services Commission.”

People can make a report emailing veu@esc.vic.gov.au

Residents can also lodge a complaint with Consumer Affairs Victoria online at forms.consumer.vic.gov.au/gef